Personalization and Custom Order Terms and Conditions

The terms and conditions stated under neath are the terms that are agreed to with every order that is purchased. These contracts, whether written or spoken are binding in the terms of agreement that myself (the owner) and you (the customer) are agreeing to discuss customization and personalization within the means and terms of the agreement. The terms and condition that is discussed that are made within this agreement will be discussed in full detail at the time of meeting/discussion/consultation.

These terms and conditions are discussed at the time of the meeting for the customization and personalization of your order. Whether it is discussed inside of a message via social media, Etsy, online, phone, email, or any other communication or whether or not the contact is in person. Please ensure that all the questions, concerns, or insight that you have in regards to your order are discussed in full at the time of the original meeting.

General Terms and Conditions:

1. In any event of the contract being breached, your remedies and solutions shall be limited to damaged and under no circumstances shall our liabilities with Plans Creatively, will not exceed the price of the goods used by us, and, if not included in the price, the cost of materials, or the cost and supplies available – excluding the delivery charges.)
2. Nothing within the contract or agreement should be deemed to remove any o f your statuary rights as a consumer or rights as a shop owner, operator, or designer.

Quotations for Custom Orders:

1. Our quotes provided are only valid within 30 days of the discussion, meeting, consultation, or original meeting and topic being discussed. If within the first consultation, there is a price that is discussed, that price and quote is only valid for 30 days.
2. Quotes do not included shipping costs within the final price. These quotes will be estimated with the product being finalized and completed – all costs for a bulk order, larger order, or customization/personalization order will need to be weighed at the final completed product and processed with a final price in addition to the quote provided for the service and product itself.
3. We will work to find the best solution for the shipping prices to be within a reasonable price. If in-person and local contact or delivery is available (within a reasonable route or distance from the shop location) we can opt-out to removal of all the price of shipping to be excluded from the quote completely.
4. A non-refundable 50% deposit will be required for all custom and special-order or personalized items prior to the start of fulfillment.
5. Transactions will be priced and expected payment in USD only. There will be no conversion or rate of price to be converted to anything other than USD.
6. We will not liable for travel costs if your agreement is to do a local pick up for your fulfillment and order completion. I will not be required or liable to provide a discount or travel costs to be not be reimbursed if local pick-up is what is discussed and agreed to for pick up or delivery of the service, pick up, or fulfillment of order.
7. Custom or special-ordered items will not be started until the deposit (50%) is settled in full. This ensures all supplies and materials will be available before work is begun – to ensure that supplies and materials will be available for the entirety of the project and fulfillment of the order to be completed without any variations to the materials and supplies provided.
8. Custom orders and special personalization that are not made from existing materials will need to undergo testing prior to be able to fulfill the order in discussion. (This does not include personalization order requests from items that have already been made on my website or Etsy shop and added customization to products already included.)
   • This includes but not limited to paper products being a different brand/shade/color due to variations because of natural causes.
   • Each products having a variation and difference even if the product is the same type/variation made continually – these products are handmade, and there will be variations to each and every product even if they’re the same item.
   • Different shapes, sizes, colors may cause some variations to certain products due to supply demands and reduced availability of all products.
   • All products are made with acid-free materials. Adhesives, paper, and other variations of what you are receiving are being made with non-toxic, acid-free materials, supplies, and products.
9. Every product is made and tested before fulfillment of orders. Any concerns will be discussed with you at the time of the mock-up being designed or created.

Ordering Custom Orders with Personalization

1. Any edits, variations, or requests for changes will cause a delay for any confirmation of mock-ups. This information will be discussed.
2. Depending on response times with discussions and changes, this will cause the variation of time, speed, and ability to fulfill the order and/or order delivery will be delayed. If discussion, response, or communication is limited, the ability to fulfill the order and/or mock-up will be except from the original deadline of completion.
3. Quotes that are provided for custom orders are moved to “in progress” and given a timeline for completion when the deposit (50% of order completion price). The remaining balance will be required before fulfillment of the order at completion.
4. An estimated completion date will be provided when work is begun (typically at the time of deposit)
   • at the time of the deposit being paid, discussion about any concerns about supply and material fulfillment, limitations, or shortages.
   • a time-line or reflection of the process of the work will also be discussed.
   • date of completion is an estimated date that is provided and will be updated periodically through out the process of making the item requested.
5. At the order fulfillment the payment will be made in full. An order will be processed and provided with price of the completion and fulfillment paid-in-full. This payment can be processed with payments via Cash, Card ((all major credit cards – Mastercard, Visa, Discover, American Express) with payment processing through Clover business processing solutions), CashApp, Venmo, Zelle, or Paypal.
6. All goods will remain the property of Plans Creatively unless the payment is made in full.
7. Goods will only be delivered and exchanged after the invoice has been settled as such, and will remain property of Plans Creatively until after the exchange of payment is made. When payment has been processed entirely, the exchange of goods will be delivered and fulfilled, completing this order entirely.
8. Balance on goods not paid in 60 days after the invoice has been issued, will be deemed unwanted and resold to recoup the cost of supplies and materials or action taken to recover to recover any outstanding balance.

Specifications of the Order Requirements:

1. We will require you to provide detailed requirements for your custom order requests. Special order requests will need to be discussed with a mock-up included to ensure that you’re under full understanding of what the expectations are when the order is fulfilled and delivered.
2. Please take care to ensure accuracy of any personalization orders. We will not process any refunds or corrections due to incorrect specifications that are provided by the customer. It’s the expectation of the customer requesting the order to ensure the spelling, wording, and personalization to be exact and correct.
3. Any edits, changes, or discussion to make changes to custom orders will be allowed and limited to (2) two changes. These edits and changes are limited to two, and subject to charging an additional surcharge after the second requested change. This is to ensure the quality of product being made for the customer, and the time of Plans Creatively being respected.
4. Extra costs will be incurred for alterations caused by this and any alterations will be factored in with the orders fulfillment and other orders at the time of fulfillment.

Cancellations

1. Cancellations must be submitted in writing that the order is no longer wanted, needed, requested.
2. Any request of cancellation will deem the 50% deposit be non-refundable if work has already begun.
3. If work has not been started and discussion of the order, product, or customization has been requested to be canceled, the progression of the request will be ended. There will be no further discussion or communication about the order after the cancellation has been requested.

Sign-off/Approval

1. Deposit must be made after final consultation/discussion is had.
2. Final consultation will provide timeline, price, delivery options, 50% of price deposit amount, and invoice for completion.
3. All mock-ups/customization must be signed off prior to production – both digital and physical.

Returns

1. Goods are not supplied on a trial basis, so please be sure that you order the correct item(s) and confirm suitability before ordering. 
2. Once an order has been received and accepted, it is then deemed to be to your satisfaction, and cannot be returned. 
3. We cannot accept returns on any items made to a customer’s specific customization requirements or personalization order. These items cannot be resold.